| Reporting
a fault to VoiceNet
Before
contacting us with a
fault please ensure
all these steps have
been gone through,
and their results
stated. Always make
sure you have the
correct username and
password entered in
the correct format.
| ADSL |
|
| 1 |
Does
the
telephone (PSTN)
line work? |
| 2 |
What
is the
status of
the ADSL
sync/link
light? Is it
on, off or
flashing? |
| 3 |
When
did this
problem
begin? |
| 4 |
Have
you tried
replacing
the
Microfilters? |
| 5 |
Has
the
modem/router
been tested
on a
connection
known to be
working, or
has an
alternative
modem/router
been tested
on this
line? |
| 6 |
Has
the
connection
been tested
plugged
directly
into the
master
filter with
all other
non-ADSL
equipment
(phones,
faxes, etc)
removed? |
|
| Modem
(Dialup/ISDN) |
|
| 1 |
Can
you hear a
modem when
you dial the
access
number from
a telephone
handset? |
| 2 |
When
did this
problem
begin and
when was the
last time
you had a
successful
connection? |
|
|
| E-mail
settings: |
|
Incoming
mail server
(POP3):
pop3.voicenetsurf.net
Port:
110
Outgoing
mail server
(SMTP):
smtp.voicenetsurf.net
Port: 25 |
|
|
|
| [Internet_News] |
|
|
| NNTP
Server: |
|
news.voicenetsurf.net |
| NNTP
Server Port: |
|
119 |
| Logon
Required: |
|
No |
|
|
|
Keep
your password secure |
|
Your
VoiceNet password
should be kept
secret. Think of it
like your PIN number
for a cash card. You
are accountable for
all usage and
charges on your
internet and
telephone account.
We will never ask
you for your dial-in
password once it has
been set, it is
purely for your use. |
|
If
you need any further
support via the
telephone:
VoiceNet
Freephone Support
number is 
All
calls to this number
are FREE. We have a
specialised support
team on hand ready
to help you.
Monday
- Friday 8am -
10:00pm
Weekends 24Hr -
Leave a message and
we get back to you
within an hour.
Email
- support@voicenet.uk.net
or
use fill in our
feedback
form
|
|
