We can provide service from any mobile phone. Most mobile providers charge heavily for dialling freephone numbers, for that we provide an 020 access which would normally go on your free minutes. Unfortunately this is not true for pay-as-you-go mobiles.

If your number is registered with our service, you simply dial our 020 access number or the 0800 number if your provider allows free access. If your mobile number is registered with us, there is no need to enter your account number and pin, just dial normally, when prompted remembering to include the full area code (i.e. 020) and number, do not press the green button as you will automatically be connected. If you haven't registered your number with our service, you will be required to enter your account number and pin, after which you will be prompted to enter the telephone number you want to call. For international calls just dial 00 before the country code. 

What about line rental and mobile number?

You still continue paying your line rental to your mobile provider (e.g. Orange). You will receive a separate bill for the cost of your calls from Voicenet. If you intend to use Voicenet on your mobile it is worth switching to the lowest possible line rental tariff.

Our call rates are either flat rate and apply 24 hours a day, 7 days a week on the lower per minute tariffs or otherwise on the per second tariff, three periods apply: Standard - apply Monday to Friday 8am to 6pm; Economy - apply Monday to Friday 6pm to 8am; Weekend - apply midnight Friday to midnight Sunday.

Does my mobile provider charge for any calls I make through Voicenet?

When using the 020 access number your phone supplier will charge you for a local call, which could well go on your free minutes allocation. On the 0800 access, you may be charged by you mobile provider, if you are unsure and think that you may be charged for a free phone number it is best to check with your network operator.

No, simply press ## to end the call and you will be prompted to enter your next number.